- Bonnie Sandy - https://www.bonniesandy.com -

Embracing Changes takes a bit getting used to

The times they are a-changin’.

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The conversation prism social media fashion artisans tech  the creative  sector and commerce [1]Conversations make a difference! As I make changes to the site, two things come to mind;-1)  Do these changes work for the  customer and 2nd, how do they fit into the overall workflow.

What I did not expect way the challenge of adoption on my part!  Case in point the chat feature, which  works really well if I can recognize the notification sound. Meant to accommodate the natural  process of a consumer entering an offline boutique and having direct access to an  attendant; I find myself stammering at that  process which I have  executed a number  of times in” real situations”! Back to the drawing board and seriously considering – “all the separate conversation taking place- or that needs to take Place”!

Screen shot of transcript from  the chat feature to the left, and bottom left of our page! [2]

Screen shot of transcript from the chat feature to the left, and bottom left of our page! Instant  communication with site visitors! 

In prep, I headed to Brian Solis’s Conversation Prism [3]. The question became “what conversations do I need to conduct or monitor?” A question we’ll tackle in an ongoing process in our forums!

See,  forum topic: What support mechanism are needed in a social commerce space – the Conversation Prism? [4] I’ve also since started a “To-do list” based on my exploration! Now where does one store such a list in a virtual office/studio.

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